Shipping & Returns

Shipping:

  • We Ship by International Air-mail from Hong Kong and Express (EMS, DHL).
  • We ship to worldwide, usually ship out within 24 hours after payment is cleared.
  • Normally,
    By Airmail ,it takes 6-8 working days to Australia and 6-10 working days to USA / Canada. Also, it takes 8-10 working days to major cities of Europe and 10-12 working days to other remote cities. If ship to Italy or Eastern Europe, the delivery time may need more than 12 days.
    By Express, it takes 3-5 business days to arrive you.
  • Customers who pay through Paypal please provide confirmed shipping address. We reserve the right not to ship to non-confirmed Paypal shipping address
  • We are not responsible for wrong or undeliverable addresses. Please make sure you have the correct address at checkout
  • No local pickup service provided since we are online distributor only.
  • When your order shipped out, the trackingNo. will be email to you.Then you can track your order on the net.

Shipping Method:

Package Weight

Courier Options

Remark

w ≤ 2kg

HongKong Post Air Mail

Web: http://www.hongkongpost.com/index.htm

w > 2kg

EMS/DHL

The Trucking Number will be provide individually.

Shipped as Gift: We can mark any package as a gift, all international packages are marked as "gift" on the form of post air mail to save the high tax for you.

Payment

  • We only accept PayPal currently.

Returns

  • You may return defective items within 20 days of delivery for a full refund or exchange .
  • Please email us for technical support and return instructions before returning the item.
  • Customer is responsible for return shipping and handling cost.
  • We provide manufacturer warranty against manufacturing defects on the products we carry.
  • Restocking fee up to 5% of total price might be charged for non-defective return items.
  • Please provide tracking information for any return packages.
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